---
description: Compare Track-It! vs LiveAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Track-It! vs LiveAgent Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Track-It\! \<span\>vs\</span\> LiveAgent](https://www.capterra.co.nz/compare/67028/102188/track-it/vs/liveagent)

# Compare Track-It\! vs LiveAgent

Canonical: https://www.capterra.co.nz/compare/67028/102188/track-it/vs/liveagent

> Detailed comparison between Track-It\! and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Track-It\! | LiveAgent |
| **Overall rating** | 4.0/5 | 4.7/5 |
| **Total Reviews** | 77 | 1753 |
| **Starting Price** | US$995.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Track-It\!

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### LiveAgent

- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management
- Computer Telephony Integration
- Customisable Branding
- Dashboard
- Email Management
- Email Monitoring
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Natural Language Processing
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.capterra.co.nz/software/67028/track-it)
- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.co.nz/compare/67028/102188/track-it/vs/liveagent)

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