---
description: Compare LiveChat vs SAP Customer Experience to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs SAP Customer Experience Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [LiveChat \<span\>vs\</span\> SAP Customer Experience](https://www.capterra.co.nz/compare/62194/77372/livechat/vs/sap-crm)

# Compare LiveChat vs SAP Customer Experience

Canonical: https://www.capterra.co.nz/compare/62194/77372/livechat/vs/sap-crm

> Detailed comparison between LiveChat and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | SAP Customer Experience |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 1715 | 245 |
| **Starting Price** | US$25.00 | US$58.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### SAP Customer Experience

Marketing, sales and customer service teams in any size organization.

## Key features

### LiveChat

- API
- Automated Routing
- CRM
- Campaign Management
- Communication Management
- Contact Management
- Customer Database
- Customer History
- Email Management
- Feedback Management
- Knowledge Base Management
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Marketing Automation
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Support Ticket Management

### SAP Customer Experience

- API
- Automated Routing
- CRM
- Campaign Management
- Communication Management
- Contact Management
- Customer Database
- Customer History
- Email Management
- Feedback Management
- Knowledge Base Management
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Marketing Automation
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Support Ticket Management

## Links

- [View LiveChat Profile](https://www.capterra.co.nz/software/62194/livechat)
- [View SAP Customer Experience Profile](https://www.capterra.co.nz/software/77372/sap-crm)
- [View Original Comparison](https://www.capterra.co.nz/compare/62194/77372/livechat/vs/sap-crm)

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