---
description: Compare LiveChat vs Track-It! to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Track-It! Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [LiveChat \<span\>vs\</span\> Track-It\!](https://www.capterra.co.nz/compare/62194/67028/livechat/vs/track-it)

# Compare LiveChat vs Track-It\!

Canonical: https://www.capterra.co.nz/compare/62194/67028/livechat/vs/track-it

> Detailed comparison between LiveChat and Track-It\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Track-It\! |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 1715 | 77 |
| **Starting Price** | US$25.00 | US$995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Track-It\!

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

## Key features

### LiveChat

- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Customisable Templates
- Dashboard
- Deal Management
- Email Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Mobile Access
- Monitoring
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### Track-It\!

- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Dashboard
- Email Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View LiveChat Profile](https://www.capterra.co.nz/software/62194/livechat)
- [View Track-It\! Profile](https://www.capterra.co.nz/software/67028/track-it)
- [View Original Comparison](https://www.capterra.co.nz/compare/62194/67028/livechat/vs/track-it)

-----

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