---
description: Compare LiveChat vs Inserve to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Inserve Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> Inserve](https://www.capterra.co.nz/compare/62194/203908/livechat/vs/inserve)

# Compare LiveChat vs Inserve

Canonical: https://www.capterra.co.nz/compare/62194/203908/livechat/vs/inserve

> Detailed comparison between LiveChat and Inserve. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Inserve |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 1715 | 27 |
| **Starting Price** | US$25.00 | €63.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Inserve

Privately owned IT companies, mostly Managed Service Providers. The companies have services like virtual workspaces, VoIP, hosting, security and hardware.

## Key features

### LiveChat

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Task Management
- Workflow Management

### Inserve

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View LiveChat Profile](https://www.capterra.co.nz/software/62194/livechat)
- [View Inserve Profile](https://www.capterra.co.nz/software/203908/inserve)
- [View Original Comparison](https://www.capterra.co.nz/compare/62194/203908/livechat/vs/inserve)

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