---
description: Compare LiveChat vs The Loop Experience Platform to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs The Loop Experience Platform Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> The Loop Experience Platform](https://www.capterra.co.nz/compare/62194/171903/livechat/vs/benbria-loop)

# Compare LiveChat vs The Loop Experience Platform

Canonical: https://www.capterra.co.nz/compare/62194/171903/livechat/vs/benbria-loop

> Detailed comparison between LiveChat and The Loop Experience Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | The Loop Experience Platform |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 1715 | 15 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### The Loop Experience Platform

Global clients and experience serving: Hotels \&amp; Resorts, Restaurants, Retail, Travel, Cruise, Transportation, Healthcare, and Airlines.

## Key features

### LiveChat

- CRM
- Communication Management
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Dashboard
- Engagement Tracking
- Feedback Management
- Gamification
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging

### The Loop Experience Platform

- CRM
- Communication Management
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Dashboard
- Engagement Tracking
- Feedback Management
- Gamification
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging

## Links

- [View LiveChat Profile](https://www.capterra.co.nz/software/62194/livechat)
- [View The Loop Experience Platform Profile](https://www.capterra.co.nz/software/171903/benbria-loop)
- [View Original Comparison](https://www.capterra.co.nz/compare/62194/171903/livechat/vs/benbria-loop)

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