LiveChat vs Thread

Best for

Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.
Thread serves as a live instant messenger that works alongside your email to be able to sell more and close deals without the customer having to download or sign up.
Pricing

Starting Price

US$16.00/month
N/A

Free Trial

  • Yes

Free Version

  • No
  • Yes

Details

Not provided by vendor
Free
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Geo Targeting
  • Knowledge Management
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Search
  • Ticket Management
  • Transfers/Routing
  • Alerts / Escalation
  • Geo Targeting
  • Knowledge Management
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Search
  • Ticket Management
  • Transfers/Routing
Ratings

Overall

4.6/5

Ease of Use

4.6/5

Customer Service

4.7/5

Features & Functionality

4.4/5

Value for Money

4.5/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Online
  • 24/7 (Live Rep)
  • Online

Training

  • Documentation
  • Live Online
  • Webinars
  • Documentation
  • Live Online
  • Webinars