---
description: Compare LiveChat vs Centribal to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Centribal Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> Centribal](https://www.capterra.co.nz/compare/62194/1032932/livechat/vs/centribal)

# Compare LiveChat vs Centribal

Canonical: https://www.capterra.co.nz/compare/62194/1032932/livechat/vs/centribal

> Detailed comparison between LiveChat and Centribal. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Centribal |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 1716 | 4 |
| **Starting Price** | US$25.00 | US$140.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Centribal

Their plans adapt to all the needs of different types of companies. Some of their success stories mention that the implementation of the chatbot with Centribal allows them to reflect 20-30% of queries

## Key features

### LiveChat

- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Customisable Branding
- Generative AI
- Language Detection
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Centribal

- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Customisable Branding
- Generative AI
- Language Detection
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View LiveChat Profile](https://www.capterra.co.nz/software/62194/livechat)
- [View Centribal Profile](https://www.capterra.co.nz/software/1032932/centribal)
- [View Original Comparison](https://www.capterra.co.nz/compare/62194/1032932/livechat/vs/centribal)

-----

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