---
description: Compare Glance vs LiveAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Glance vs LiveAgent Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Glance \<span\>vs\</span\> LiveAgent](https://www.capterra.co.nz/compare/36708/102188/glance-screen-share/vs/liveagent)

# Compare Glance vs LiveAgent

Canonical: https://www.capterra.co.nz/compare/36708/102188/glance-screen-share/vs/liveagent

> Detailed comparison between Glance and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Glance | LiveAgent |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 10 | 1786 |
| **Starting Price** | US$55.00 | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Glance

Enterprise organizations with the need for a secure, fast, and seamless cobrowsing and screen sharing solution for customer engagement.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### Glance

- API
- Alerts/Escalation
- Collaboration Tools
- Communication Management
- Customer Engagement
- Customer History
- Customisable Branding
- File Sharing
- File Transfer
- Multi-Channel Communication
- Multi-Channel Data Collection
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Video Chat
- Video Conferencing
- Video Support

### LiveAgent

- API
- Alerts/Escalation
- Collaboration Tools
- Communication Management
- Customer Engagement
- Customer History
- Customisable Branding
- File Sharing
- File Transfer
- Multi-Channel Communication
- Multi-Channel Data Collection
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Video Chat
- Video Conferencing
- Video Support

## Links

- [View Glance Profile](https://www.capterra.co.nz/software/36708/glance-screen-share)
- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.co.nz/compare/36708/102188/glance-screen-share/vs/liveagent)

-----

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