17 years helping New Zealand businesses
choose better software
Genesys Cloud CX vs SmartFusion
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Starting Price
US$75.00/month
Not provided by vendor
Ratings
Best for
Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.
School finance/accounting/HR/business professionals at K-12 schools/districts and charter schools/networks.
Features
- Automated Routing
- Blended Call Centre
- Call Monitoring
- Call Scripting
- Call Tracking
- Call Transfer
- Customisable Reports
- Predictive Dialer
- Real-Time Data
- Sentiment Analysis
- Automated Routing
- Blended Call Centre
- Call Monitoring
- Call Scripting
- Call Tracking
- Call Transfer
- Customisable Reports
- Predictive Dialer
- Real-Time Data
- Sentiment Analysis
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
