---
description: Compare Genesys Cloud CX vs Medallia Agent Connect to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs Medallia Agent Connect Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Genesys Cloud CX \<span\>vs\</span\> Medallia Agent Connect](https://www.capterra.co.nz/compare/21409/181460/genesys-cloud/vs/stella-connect)

# Compare Genesys Cloud CX vs Medallia Agent Connect

Canonical: https://www.capterra.co.nz/compare/21409/181460/genesys-cloud/vs/stella-connect

> Detailed comparison between Genesys Cloud CX and Medallia Agent Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Medallia Agent Connect |
| **Overall rating** | 4.3/5 | 4.9/5 |
| **Total Reviews** | 262 | 18 |
| **Starting Price** | US$75.00 | US$39.00 |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

### Medallia Agent Connect

Stella Connect by Medallia helps growing startups, large enterprises, SMBS, and BPOs collect real-time customer feedback, streamline QA, and power in-the-moment agent coaching.

## Key features

### Genesys Cloud CX

- API
- Collaboration Tools
- Customer Database
- Dashboard
- Employee Coaching Tools
- Engagement Tracking
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing
- Workflow Management

### Medallia Agent Connect

- API
- Collaboration Tools
- Customer Database
- Dashboard
- Employee Coaching Tools
- Engagement Tracking
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing
- Workflow Management

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.co.nz/software/21409/genesys-cloud)
- [View Medallia Agent Connect Profile](https://www.capterra.co.nz/software/181460/stella-connect)
- [View Original Comparison](https://www.capterra.co.nz/compare/21409/181460/genesys-cloud/vs/stella-connect)

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