---
description: Compare Genesys Cloud CX vs Five9 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs Five9 Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [Genesys Cloud CX \<span\>vs\</span\> Five9](https://www.capterra.co.nz/compare/21409/132405/genesys-cloud/vs/five9)

# Compare Genesys Cloud CX vs Five9

Canonical: https://www.capterra.co.nz/compare/21409/132405/genesys-cloud/vs/five9

> Detailed comparison between Genesys Cloud CX and Five9. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Five9 |
| **Overall rating** | 4.3/5 | 4.2/5 |
| **Total Reviews** | 262 | 481 |
| **Starting Price** | US$75.00 | US$159.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

## Key features

### Genesys Cloud CX

- AI/Machine Learning
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customisable Templates
- Employee Scheduling
- FCC Compliance
- Integrations Management
- KPI Monitoring
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing

### Five9

- AI/Machine Learning
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customisable Templates
- Employee Scheduling
- FCC Compliance
- Integrations Management
- KPI Monitoring
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.co.nz/software/21409/genesys-cloud)
- [View Five9 Profile](https://www.capterra.co.nz/software/132405/five9)
- [View Original Comparison](https://www.capterra.co.nz/compare/21409/132405/genesys-cloud/vs/five9)

-----

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