---
description: Compare Wati vs Amazon Lex to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Wati vs Amazon Lex Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Wati \<span\>vs\</span\> Amazon Lex](https://www.capterra.co.nz/compare/204314/1016994/wati/vs/amazon-lex)

# Compare Wati vs Amazon Lex

Canonical: https://www.capterra.co.nz/compare/204314/1016994/wati/vs/amazon-lex

> Detailed comparison between Wati and Amazon Lex. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Wati | Amazon Lex |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 202 | 2 |
| **Starting Price** | US$59.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Wati

End-to-end WhatsApp API solution for mid-market \&amp; enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.

### Amazon Lex

\-

## Key features

### Wati

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Chatbot
- Code-free Development
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Service Analytics
- Dashboard
- Lead Management
- Live Chat
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- Segmentation
- Support Ticket Management
- Template Management

### Amazon Lex

- AI/Machine Learning
- Chat/Messaging
- Chatbot
- Live Chat
- Natural Language Processing
- Speech Recognition

## Links

- [View Wati Profile](https://www.capterra.co.nz/software/204314/wati)
- [View Amazon Lex Profile](https://www.capterra.co.nz/software/1016994/amazon-lex)
- [View Original Comparison](https://www.capterra.co.nz/compare/204314/1016994/wati/vs/amazon-lex)

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