---
description: Compare CivicPlus SeeClickFix 311 CRM vs REDeye to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CivicPlus SeeClickFix 311 CRM vs REDeye Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [CivicPlus SeeClickFix 311 CRM \<span\>vs\</span\> REDeye](https://www.capterra.co.nz/compare/202342/1055840/seeclickfix/vs/redeye)

# Compare CivicPlus SeeClickFix 311 CRM vs REDeye

Canonical: https://www.capterra.co.nz/compare/202342/1055840/seeclickfix/vs/redeye

> Detailed comparison between CivicPlus SeeClickFix 311 CRM and REDeye. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CivicPlus SeeClickFix 311 CRM | REDeye |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 46 | 0 |
| **Starting Price** | - | - |
| **Free Trial** | No | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person |

## Best for

### CivicPlus SeeClickFix 311 CRM

SeeClickFix 311 CRM is best for local governments striving to provide superior public services, while needing to do more with the resources they have, and making more data-driven decisions.

### REDeye

Fibre Network, Utilities

## Key features

### CivicPlus SeeClickFix 311 CRM

- Asset Tracking
- Communication Management
- Compliance Management
- Customer Complaint Tracking
- Customer Management
- Customisable Reports
- Customisable Templates
- Dashboard
- Incident Management
- Issue Scheduling
- Lead Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Preventive Maintenance
- Progress Tracking
- Reporting & Statistics
- Service History
- Work Order Management
- Workforce Management

### REDeye

- Asset Tracking
- Communication Management
- Compliance Management
- Customer Management
- Customisable Reports
- Dashboard
- Incident Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Preventive Maintenance
- Progress Tracking
- Reporting & Statistics
- Work Order Management
- Workforce Management

## Links

- [View CivicPlus SeeClickFix 311 CRM Profile](https://www.capterra.co.nz/software/202342/seeclickfix)
- [View REDeye Profile](https://www.capterra.co.nz/software/1055840/redeye)
- [View Original Comparison](https://www.capterra.co.nz/compare/202342/1055840/seeclickfix/vs/redeye)

-----

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