---
description: Compare yellow.ai vs Amazon Lex to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: yellow.ai vs Amazon Lex Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [yellow.ai \<span\>vs\</span\> Amazon Lex](https://www.capterra.co.nz/compare/194013/1016994/yellow-messenger/vs/amazon-lex)

# Compare yellow.ai vs Amazon Lex

Canonical: https://www.capterra.co.nz/compare/194013/1016994/yellow-messenger/vs/amazon-lex

> Detailed comparison between yellow.ai and Amazon Lex. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | yellow.ai | Amazon Lex |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 37 | 2 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### yellow.ai

Customer service, customer support, utilities, manufacturing, healthcare, airline, QSR, Finance, IT, Education, Media \&amp; Entertainment, HR, Sales, Marketing, ITSM, Customer Support, Banking, Retail etc

### Amazon Lex

\-

## Key features

### yellow.ai

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Chatbot
- Configurable Workflow
- Content Management
- Customer Service Analytics
- Customisable Templates
- Email Management
- Engagement Tracking
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Sentiment Analysis
- Speech Recognition
- Surveys & Feedback
- Transfers/Routing

### Amazon Lex

- AI/Machine Learning
- Chat/Messaging
- Chatbot
- Live Chat
- Natural Language Processing
- Sentiment Analysis
- Speech Recognition

## Links

- [View yellow.ai Profile](https://www.capterra.co.nz/software/194013/yellow-messenger)
- [View Amazon Lex Profile](https://www.capterra.co.nz/software/1016994/amazon-lex)
- [View Original Comparison](https://www.capterra.co.nz/compare/194013/1016994/yellow-messenger/vs/amazon-lex)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"yellow.ai vs Amazon Lex Comparison - Capterra New Zealand 2026","description":"Compare yellow.ai vs Amazon Lex to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/194013/1016994/yellow-messenger/vs/amazon-lex","about":[{"@id":"https://www.capterra.co.nz/software/194013/yellow-messenger#software"},{"@id":"https://www.capterra.co.nz/software/1016994/amazon-lex#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/194013/1016994/yellow-messenger/vs/amazon-lex#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/194013/1016994/yellow-messenger/vs/amazon-lex#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"yellow.ai","description":"Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. \n\nHeadquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4fc767b-664f-493c-a820-7c9139e07230.png","url":"https://www.capterra.co.nz/software/194013/yellow-messenger","@id":"https://www.capterra.co.nz/software/194013/yellow-messenger#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":37},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Amazon Lex","description":"It is a conversational AI solution that helps businesses build chatbots using NLU and speech-to-text technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5e610c8a-d7b1-40dc-8408-50d5d7fd7e48.webp","url":"https://www.capterra.co.nz/software/1016994/amazon-lex","@id":"https://www.capterra.co.nz/software/1016994/amazon-lex#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.nz/compare/194013/1016994/yellow-messenger/vs/amazon-lex#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"yellow.ai vs Amazon Lex","position":3,"item":"https://www.capterra.co.nz/compare/194013/1016994/yellow-messenger/vs/amazon-lex","@type":"ListItem"}]}]}
</script>