---
description: Compare Tiledesk vs Zendesk Sunshine to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tiledesk vs Zendesk Sunshine Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Tiledesk \<span\>vs\</span\> Zendesk Sunshine](https://www.capterra.co.nz/compare/187541/1024611/tiledesk/vs/zendesk-sunshine)

# Compare Tiledesk vs Zendesk Sunshine

Canonical: https://www.capterra.co.nz/compare/187541/1024611/tiledesk/vs/zendesk-sunshine

> Detailed comparison between Tiledesk and Zendesk Sunshine. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Tiledesk | Zendesk Sunshine |
| **Overall rating** | 4.6/5 | 3.0/5 |
| **Total Reviews** | 154 | 2 |
| **Starting Price** | €49.00 | US$495.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Tiledesk

Enterprises and mid-market teams that need AI Agents for customer support, sales engagement, and internal operations, with multichannel deployment and strong admin controls.

### Zendesk Sunshine

\-

## Key features

### Tiledesk

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Customer Support
- Lead Management
- Live Chat
- Machine Learning
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Sales Activity Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Zendesk Sunshine

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Customer Support
- Live Chat
- Machine Learning
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View Tiledesk Profile](https://www.capterra.co.nz/software/187541/tiledesk)
- [View Zendesk Sunshine Profile](https://www.capterra.co.nz/software/1024611/zendesk-sunshine)
- [View Original Comparison](https://www.capterra.co.nz/compare/187541/1024611/tiledesk/vs/zendesk-sunshine)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Tiledesk vs Zendesk Sunshine Comparison - Capterra New Zealand 2026","description":"Compare Tiledesk vs Zendesk Sunshine to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/187541/1024611/tiledesk/vs/zendesk-sunshine","about":[{"@id":"https://www.capterra.co.nz/software/187541/tiledesk#software"},{"@id":"https://www.capterra.co.nz/software/1024611/zendesk-sunshine#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/187541/1024611/tiledesk/vs/zendesk-sunshine#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/187541/1024611/tiledesk/vs/zendesk-sunshine#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Tiledesk","description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3180829d-b54e-4def-920b-309462a4dda9.png","url":"https://www.capterra.co.nz/software/187541/tiledesk","@id":"https://www.capterra.co.nz/software/187541/tiledesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":154},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"Zendesk Sunshine","description":"Zendesk Sunshine helps businesses create conversations with their customers. Sunshine Conversations connects with business systems so agents and customers can get the right information right away. Comprehensive messaging with Sunshine Conversations increases revenue and reduces operating costs when added to your sales, marketing, and IT departments. Sunshine is offered as part of the Zendesk service suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6db7c004-f05e-44dd-89f8-2f1574dea667.png","url":"https://www.capterra.co.nz/software/1024611/zendesk-sunshine","@id":"https://www.capterra.co.nz/software/1024611/zendesk-sunshine#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":2},"offers":{"price":"495","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.capterra.co.nz/compare/187541/1024611/tiledesk/vs/zendesk-sunshine#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/31596/conversational-ai-platform/software","@type":"ListItem"},{"name":"Tiledesk vs Zendesk Sunshine","position":3,"item":"https://www.capterra.co.nz/compare/187541/1024611/tiledesk/vs/zendesk-sunshine","@type":"ListItem"}]}]}
</script>