---
description: Compare Tiledesk vs Amazon Lex to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tiledesk vs Amazon Lex Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Tiledesk \<span\>vs\</span\> Amazon Lex](https://www.capterra.co.nz/compare/187541/1016994/tiledesk/vs/amazon-lex)

# Compare Tiledesk vs Amazon Lex

Canonical: https://www.capterra.co.nz/compare/187541/1016994/tiledesk/vs/amazon-lex

> Detailed comparison between Tiledesk and Amazon Lex. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Tiledesk | Amazon Lex |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 154 | 2 |
| **Starting Price** | €49.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Tiledesk

Enterprises and mid-market teams that need AI Agents for customer support, sales engagement, and internal operations, with multichannel deployment and strong admin controls.

### Amazon Lex

\-

## Key features

### Tiledesk

- AI/Machine Learning
- Chat/Messaging
- Configurable Workflow
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Engagement Tracking
- Help Desk Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Sales Activity Management
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Amazon Lex

- AI/Machine Learning
- Chat/Messaging
- Live Chat
- Natural Language Processing
- Speech Recognition

## Links

- [View Tiledesk Profile](https://www.capterra.co.nz/software/187541/tiledesk)
- [View Amazon Lex Profile](https://www.capterra.co.nz/software/1016994/amazon-lex)
- [View Original Comparison](https://www.capterra.co.nz/compare/187541/1016994/tiledesk/vs/amazon-lex)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Tiledesk vs Amazon Lex Comparison - Capterra New Zealand 2026","description":"Compare Tiledesk vs Amazon Lex to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/187541/1016994/tiledesk/vs/amazon-lex","about":[{"@id":"https://www.capterra.co.nz/software/187541/tiledesk#software"},{"@id":"https://www.capterra.co.nz/software/1016994/amazon-lex#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/187541/1016994/tiledesk/vs/amazon-lex#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/187541/1016994/tiledesk/vs/amazon-lex#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Tiledesk","description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3180829d-b54e-4def-920b-309462a4dda9.png","url":"https://www.capterra.co.nz/software/187541/tiledesk","@id":"https://www.capterra.co.nz/software/187541/tiledesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":154},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"Amazon Lex","description":"It is a conversational AI solution that helps businesses build chatbots using NLU and speech-to-text technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5e610c8a-d7b1-40dc-8408-50d5d7fd7e48.webp","url":"https://www.capterra.co.nz/software/1016994/amazon-lex","@id":"https://www.capterra.co.nz/software/1016994/amazon-lex#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.nz/compare/187541/1016994/tiledesk/vs/amazon-lex#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/31596/conversational-ai-platform/software","@type":"ListItem"},{"name":"Tiledesk vs Amazon Lex","position":3,"item":"https://www.capterra.co.nz/compare/187541/1016994/tiledesk/vs/amazon-lex","@type":"ListItem"}]}]}
</script>