HelpDesk vs ThoughtBuzz

Best for

Who Uses This Software?

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.
B2C business, Digital Agencies and BPOs
Pricing

Starting Price

US$4.00/month
US$5.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • Yes

Details

Not provided by vendor
based on keywords, users and social profiles
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Analytics
  • Complaint Classification
  • Content Management
  • Dashboard
  • Email Management
  • Escalation Management
  • Feedback Management
  • Multi-Channel Communication
  • Personalisation
  • Alerts / Escalation
  • Analytics
  • Complaint Classification
  • Content Management
  • Dashboard
  • Email Management
  • Escalation Management
  • Feedback Management
  • Multi-Channel Communication
  • Personalisation
Ratings

Overall

5/5
4.7/5

Ease of Use

5/5
4.5/5

Customer Service

5/5
5/5

Features & Functionality

5/5

Value for Money

5/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Documentation
  • In Person
  • Live Online