---
description: Compare SmartCustomer vs Rating Captain to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SmartCustomer vs Rating Captain Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/31024/review-management/software) > [SmartCustomer \<span\>vs\</span\> Rating Captain](https://www.capterra.co.nz/compare/184152/1019186/sitejabber-business-suite/vs/rating-captain)

# Compare SmartCustomer vs Rating Captain

Canonical: https://www.capterra.co.nz/compare/184152/1019186/sitejabber-business-suite/vs/rating-captain

> Detailed comparison between SmartCustomer and Rating Captain. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SmartCustomer | Rating Captain |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 65 | 9 |
| **Starting Price** | - | US$80.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Videos |

## Best for

### SmartCustomer

Online businesses of all sizes, across all verticals, looking to accelerate growth using customer reviews to boost their online presence, resulting in increased conversions and sales.

### Rating Captain

Rating Captain caters to local and e-commerce businesses, large enterprises, SEO pros, and small shops for reviews and local SEO management.

## Key features

### SmartCustomer

- API
- Activity Tracking
- CRM
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Keyword Tracking
- Monitoring
- Multi-Location
- Real-Time Analytics
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Visual Analytics
- Website Integration

### Rating Captain

- API
- Activity Tracking
- CRM
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Keyword Tracking
- Monitoring
- Multi-Location
- Real-Time Analytics
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Visual Analytics
- Website Integration

## Links

- [View SmartCustomer Profile](https://www.capterra.co.nz/software/184152/sitejabber-business-suite)
- [View Rating Captain Profile](https://www.capterra.co.nz/software/1019186/rating-captain)
- [View Original Comparison](https://www.capterra.co.nz/compare/184152/1019186/sitejabber-business-suite/vs/rating-captain)

-----

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