---
description: Compare Raiseaticket vs Inserve to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Raiseaticket vs Inserve Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Raiseaticket \<span\>vs\</span\> Inserve](https://www.capterra.co.nz/compare/182383/203908/raiseaticket/vs/inserve)

# Compare Raiseaticket vs Inserve

Canonical: https://www.capterra.co.nz/compare/182383/203908/raiseaticket/vs/inserve

> Detailed comparison between Raiseaticket and Inserve. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Raiseaticket | Inserve |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 46 | 27 |
| **Starting Price** | - | €63.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | In Person, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Raiseaticket

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

### Inserve

Privately owned IT companies, mostly Managed Service Providers. The companies have services like virtual workspaces, VoIP, hosting, security and hardware.

## Key features

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Inserve

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Contract/License Management
- Customisable Templates
- Help Desk Management
- License Management
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Project Planning
- Proposal Generation
- Real-Time Data
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Timesheet Management

## Links

- [View Raiseaticket Profile](https://www.capterra.co.nz/software/182383/raiseaticket)
- [View Inserve Profile](https://www.capterra.co.nz/software/203908/inserve)
- [View Original Comparison](https://www.capterra.co.nz/compare/182383/203908/raiseaticket/vs/inserve)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Raiseaticket vs Inserve Comparison - Capterra New Zealand 2026","description":"Compare Raiseaticket vs Inserve to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/182383/203908/raiseaticket/vs/inserve","about":[{"@id":"https://www.capterra.co.nz/software/182383/raiseaticket#software"},{"@id":"https://www.capterra.co.nz/software/203908/inserve#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/182383/203908/raiseaticket/vs/inserve#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/182383/203908/raiseaticket/vs/inserve#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Raiseaticket","description":"Raiseaticket is a free cloud-based helpdesk software. The software provides businesses with a customer service portal, ticketing system, and reporting tools to streamline issue resolution. Key capabilities include multi-channel support, automated workflows, role-based access, and security and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0f0d7107-9c5e-4ac5-991a-fca10af18079.png","url":"https://www.capterra.co.nz/software/182383/raiseaticket","@id":"https://www.capterra.co.nz/software/182383/raiseaticket#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":46},"operatingSystem":"Cloud"},{"name":"Inserve","description":"Inserve offers complete business software for Managed Service Providers, without making it complex. This gives you back the overview on your service desk and leaves you time for valuable work.\n\nInserve offers a ticketing solution, asset management, time registration, a self-service portal, quotations, a project management module, a plan board and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ae96fb50-708a-4c3e-8da4-f163b7f8c2f7.png","url":"https://www.capterra.co.nz/software/203908/inserve","@id":"https://www.capterra.co.nz/software/203908/inserve#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":27},"offers":{"price":"63","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.nz/compare/182383/203908/raiseaticket/vs/inserve#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Raiseaticket vs Inserve","position":3,"item":"https://www.capterra.co.nz/compare/182383/203908/raiseaticket/vs/inserve","@type":"ListItem"}]}]}
</script>