Total Web Art vs Zendesk

Best for

Who Uses This Software?

We provide satisfactory services to Bank, logistic, telecom, insurance, Hospital, energy, Telemarketing and e-commerce based enterprises.
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

N/A
US$5.00/month

Free Trial

  • No
  • Yes

Free Version

  • No
  • No

Details

Not provided by vendor
Please contact Zendesk for complete pricing details.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Call Logging
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Centre
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Logging
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Centre
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
Ratings

Overall

4/5
4.4/5

Ease of Use

4/5
4.3/5

Customer Service

5/5
4.3/5

Features & Functionality

5/5
4.3/5

Value for Money

4/5
4.1/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars