---
description: Compare WhatsApp vs Zendesk Sunshine to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WhatsApp vs Zendesk Sunshine Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp \<span\>vs\</span\> Zendesk Sunshine](https://www.capterra.co.nz/compare/180345/1024611/whatsapp/vs/zendesk-sunshine)

# Compare WhatsApp vs Zendesk Sunshine

Canonical: https://www.capterra.co.nz/compare/180345/1024611/whatsapp/vs/zendesk-sunshine

> Detailed comparison between WhatsApp and Zendesk Sunshine. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | WhatsApp | Zendesk Sunshine |
| **Overall rating** | 4.7/5 | 3.0/5 |
| **Total Reviews** | 16297 | 2 |
| **Starting Price** | - | US$495.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Not Offered | - |

## Best for

### WhatsApp

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

### Zendesk Sunshine

\-

## Key features

### WhatsApp

- API
- CRM
- Canned Responses
- Chat/Messaging
- Mobile Access
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reminders
- Screen Sharing
- Search/Filter
- Third-Party Integrations
- Video Conferencing
- Video Support

### Zendesk Sunshine

- AI/Machine Learning
- API
- Canned Responses
- Contextual Guidance
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Real-time Consumer-facing Chat
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View WhatsApp Profile](https://www.capterra.co.nz/software/180345/whatsapp)
- [View Zendesk Sunshine Profile](https://www.capterra.co.nz/software/1024611/zendesk-sunshine)
- [View Original Comparison](https://www.capterra.co.nz/compare/180345/1024611/whatsapp/vs/zendesk-sunshine)

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