---
description: Compare Nextiva vs Call Center as a Service to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nextiva vs Call Center as a Service Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Nextiva \<span\>vs\</span\> Call Center as a Service](https://www.capterra.co.nz/compare/175788/1076228/nextiva/vs/Call-Center-as-a-Service)

# Compare Nextiva vs Call Center as a Service

Canonical: https://www.capterra.co.nz/compare/175788/1076228/nextiva/vs/Call-Center-as-a-Service

> Detailed comparison between Nextiva and Call Center as a Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Nextiva | Call Center as a Service |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 918 | 0 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Phone Support, Chat |
| **Training** | Videos | - |

## Best for

### Nextiva

Businesses of any size who want to better connect with their customers.

### Call Center as a Service

\-

## Key features

### Nextiva

- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking Metrics
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- IVR
- Mobile Survey
- Monitoring
- Multi-User Collaboration
- Performance Management
- Survey/Poll Management
- Transfers/Routing
- Video Conferencing
- Virtual Extensions
- Virtual Voicemail

### Call Center as a Service

- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Dashboard
- IVR

## Links

- [View Nextiva Profile](https://www.capterra.co.nz/software/175788/nextiva)
- [View Call Center as a Service Profile](https://www.capterra.co.nz/software/1076228/Call-Center-as-a-Service)
- [View Original Comparison](https://www.capterra.co.nz/compare/175788/1076228/nextiva/vs/Call-Center-as-a-Service)

-----

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