---
description: Compare Desk Manager vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Desk Manager vs HaloITSM Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Desk Manager \<span\>vs\</span\> HaloITSM](https://www.capterra.co.nz/compare/173025/200140/help-desk-software/vs/haloitsm)

# Compare Desk Manager vs HaloITSM

Canonical: https://www.capterra.co.nz/compare/173025/200140/help-desk-software/vs/haloitsm

> Detailed comparison between Desk Manager and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Desk Manager | HaloITSM |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 106 | 43 |
| **Starting Price** | - | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Desk Manager

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Desk Manager

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- CMDB
- Chat/Messaging
- Contract/License Management
- Customer Database
- Customisable Branding
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- CMDB
- Chat/Messaging
- Contract/License Management
- Customer Database
- Customisable Branding
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Desk Manager Profile](https://www.capterra.co.nz/software/173025/help-desk-software)
- [View HaloITSM Profile](https://www.capterra.co.nz/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.nz/compare/173025/200140/help-desk-software/vs/haloitsm)

-----

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