---
description: Compare The Loop Experience Platform vs Wati to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: The Loop Experience Platform vs Wati Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [The Loop Experience Platform \<span\>vs\</span\> Wati](https://www.capterra.co.nz/compare/171903/204314/benbria-loop/vs/wati)

# Compare The Loop Experience Platform vs Wati

Canonical: https://www.capterra.co.nz/compare/171903/204314/benbria-loop/vs/wati

> Detailed comparison between The Loop Experience Platform and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | The Loop Experience Platform | Wati |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 15 | 202 |
| **Starting Price** | - | US$59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### The Loop Experience Platform

Global clients and experience serving: Hotels \&amp; Resorts, Restaurants, Retail, Travel, Cruise, Transportation, Healthcare, and Airlines.

### Wati

End-to-end WhatsApp API solution for mid-market \&amp; enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.

## Key features

### The Loop Experience Platform

- CRM
- Communication Management
- Customer Experience Management
- Customisable Templates
- Dashboard
- Drag & Drop
- Engagement Tracking
- Live Chat
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback

### Wati

- AI/Machine Learning
- API
- CRM
- Communication Management
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Dashboard
- Drag & Drop
- Lead Management
- Live Chat
- Natural Language Processing
- Reporting/Analytics
- Segmentation
- Support Ticket Management

## Links

- [View The Loop Experience Platform Profile](https://www.capterra.co.nz/software/171903/benbria-loop)
- [View Wati Profile](https://www.capterra.co.nz/software/204314/wati)
- [View Original Comparison](https://www.capterra.co.nz/compare/171903/204314/benbria-loop/vs/wati)

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