---
description: Compare The Loop Experience Platform vs Viber to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: The Loop Experience Platform vs Viber Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [The Loop Experience Platform \<span\>vs\</span\> Viber](https://www.capterra.co.nz/compare/171903/180348/benbria-loop/vs/viber)

# Compare The Loop Experience Platform vs Viber

Canonical: https://www.capterra.co.nz/compare/171903/180348/benbria-loop/vs/viber

> Detailed comparison between The Loop Experience Platform and Viber. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | The Loop Experience Platform | Viber |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 15 | 4058 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Not Offered |

## Best for

### The Loop Experience Platform

Global clients and experience serving: Hotels \&amp; Resorts, Restaurants, Retail, Travel, Cruise, Transportation, Healthcare, and Airlines.

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

## Key features

### The Loop Experience Platform

- CRM
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Feedback Management
- Gamification
- Live Chat
- Multi-Channel Communication
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### Viber

- API
- Chat/Messaging
- Communication Management
- Feedback Management
- Interactive Content
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Reporting/Analytics
- Video Support

## Links

- [View The Loop Experience Platform Profile](https://www.capterra.co.nz/software/171903/benbria-loop)
- [View Viber Profile](https://www.capterra.co.nz/software/180348/viber)
- [View Original Comparison](https://www.capterra.co.nz/compare/171903/180348/benbria-loop/vs/viber)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"The Loop Experience Platform vs Viber Comparison - Capterra New Zealand 2026","description":"Compare The Loop Experience Platform vs Viber to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/171903/180348/benbria-loop/vs/viber","about":[{"@id":"https://www.capterra.co.nz/software/171903/benbria-loop#software"},{"@id":"https://www.capterra.co.nz/software/180348/viber#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/171903/180348/benbria-loop/vs/viber#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/171903/180348/benbria-loop/vs/viber#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"The Loop Experience Platform","description":"Benbria is a leader in customer experience management and engagement solutions, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - the company's Loop platform enables brands to capture real-time insights into the guest experience as well as message with them to engage or recover.","url":"https://www.capterra.co.nz/software/171903/benbria-loop","@id":"https://www.capterra.co.nz/software/171903/benbria-loop#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":15},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Viber","description":"Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f690dc78-6972-4f26-bf1b-2b6674db3444.png","url":"https://www.capterra.co.nz/software/180348/viber","@id":"https://www.capterra.co.nz/software/180348/viber#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4058},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.nz/compare/171903/180348/benbria-loop/vs/viber#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"The Loop Experience Platform vs Viber","position":3,"item":"https://www.capterra.co.nz/compare/171903/180348/benbria-loop/vs/viber","@type":"ListItem"}]}]}
</script>