---
description: Compare Zoho Desk vs Custify to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Custify Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> Custify](https://www.capterra.co.nz/compare/169505/190125/zoho-desk/vs/custify)

# Compare Zoho Desk vs Custify

Canonical: https://www.capterra.co.nz/compare/169505/190125/zoho-desk/vs/custify

> Detailed comparison between Zoho Desk and Custify. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Custify |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 2211 | 122 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Custify

B2B SaaS companies

## Key features

### Zoho Desk

- API
- Account Management
- Activity Tracking
- CRM
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Email Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Custify

- API
- Account Management
- Activity Tracking
- CRM
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Email Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.capterra.co.nz/software/169505/zoho-desk)
- [View Custify Profile](https://www.capterra.co.nz/software/190125/custify)
- [View Original Comparison](https://www.capterra.co.nz/compare/169505/190125/zoho-desk/vs/custify)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Custify Comparison - Capterra New Zealand 2026","description":"Compare Zoho Desk vs Custify to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/169505/190125/zoho-desk/vs/custify","about":[{"@id":"https://www.capterra.co.nz/software/169505/zoho-desk#software"},{"@id":"https://www.capterra.co.nz/software/190125/custify#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/169505/190125/zoho-desk/vs/custify#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/169505/190125/zoho-desk/vs/custify#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Zoho Desk","description":"Zoho Desk is a customer service software that streamlines support operations across multiple channels. The platform integrates email, phone, live chat, and social media communications while offering an AI-powered self-service portal for independent issue resolution. Its intuitive interface includes automation capabilities for workflow management and service level agreements to ensure timely responses. The software provides built-in analytics to track performance metrics and monitor customer sentiment, helping teams improve service quality. Zoho Desk connects with other Zoho applications to create a comprehensive view of customer interactions. Supporting more than 40 languages, the platform can be customized to fit specific business requirements. The mobile applications for Android and iOS allow support teams to manage tickets and monitor service health while away from their desks. Zoho Desk implements data protection compliance with regulations including GDPR, HIPAA, and CCPA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.capterra.co.nz/software/169505/zoho-desk","@id":"https://www.capterra.co.nz/software/169505/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Custify","description":"Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/98e2c408-3c8e-4204-af01-0be39659dbe7.png","url":"https://www.capterra.co.nz/software/190125/custify","@id":"https://www.capterra.co.nz/software/190125/custify#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":122},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.nz/compare/169505/190125/zoho-desk/vs/custify#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Zoho Desk vs Custify","position":3,"item":"https://www.capterra.co.nz/compare/169505/190125/zoho-desk/vs/custify","@type":"ListItem"}]}]}
</script>