---
description: Compare Zoho Desk vs Shared Inbox by Canary to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Shared Inbox by Canary Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> Shared Inbox by Canary](https://www.capterra.co.nz/compare/169505/1077880/zoho-desk/vs/Shared-Inbox)

# Compare Zoho Desk vs Shared Inbox by Canary

Canonical: https://www.capterra.co.nz/compare/169505/1077880/zoho-desk/vs/Shared-Inbox

> Detailed comparison between Zoho Desk and Shared Inbox by Canary. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Shared Inbox by Canary |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 2212 | 1 |
| **Starting Price** | US$20.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Shared Inbox by Canary

Perfect for small to mid size teams looking for a collaborative inbox to manage emails.

## Key features

### Zoho Desk

- Access Controls/Permissions
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Email Templates
- Inbox Management
- Multiple User Accounts
- Prioritisation
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Support Ticket Management
- Tagging

### Shared Inbox by Canary

- Access Controls/Permissions
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Email Templates
- Inbox Management
- Multiple User Accounts
- Prioritisation
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Support Ticket Management
- Tagging

## Links

- [View Zoho Desk Profile](https://www.capterra.co.nz/software/169505/zoho-desk)
- [View Shared Inbox by Canary Profile](https://www.capterra.co.nz/software/1077880/Shared-Inbox)
- [View Original Comparison](https://www.capterra.co.nz/compare/169505/1077880/zoho-desk/vs/Shared-Inbox)

-----

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