---
description: Compare SugarCRM vs servis.ai to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SugarCRM vs servis.ai Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SugarCRM \<span\>vs\</span\> servis.ai](https://www.capterra.co.nz/compare/20344/167757/sugarcrm/vs/freeagent-network)

# Compare SugarCRM vs servis.ai

Canonical: https://www.capterra.co.nz/compare/20344/167757/sugarcrm/vs/freeagent-network

> Detailed comparison between SugarCRM and servis.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SugarCRM | servis.ai |
| **Overall rating** | 3.8/5 | 4.6/5 |
| **Total Reviews** | 411 | 71 |
| **Starting Price** | US$59.00 | US$150.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SugarCRM

Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.

### servis.ai

Servis.ai empowers leaders to optimize sales, marketing, customer success, project management, and more. &#10;&#10;We help teams get everything in one place, work more collaboratively, and track performance.

## Key features

### SugarCRM

- AI/Machine Learning
- API
- Batch Processing
- Calendar/Reminder System
- Channel Management
- Commission Management
- Contract/License Management
- Customisable Templates
- Dashboard
- For Startups
- Lead Capture
- Lead Management
- Proposal Generation
- Real-Time Data
- Referral Tracking
- Reminders
- Sales Activity Management
- Segmentation
- Web Forms
- Web-based Deployment

### servis.ai

- AI/Machine Learning
- API
- Batch Processing
- Calendar/Reminder System
- Channel Management
- Commission Management
- Contract/License Management
- Customisable Templates
- Dashboard
- For Startups
- Lead Capture
- Lead Management
- Proposal Generation
- Real-Time Data
- Referral Tracking
- Reminders
- Sales Activity Management
- Segmentation
- Web Forms
- Web-based Deployment

## Links

- [View SugarCRM Profile](https://www.capterra.co.nz/software/20344/sugarcrm)
- [View servis.ai Profile](https://www.capterra.co.nz/software/167757/freeagent-network)
- [View Original Comparison](https://www.capterra.co.nz/compare/20344/167757/sugarcrm/vs/freeagent-network)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SugarCRM vs servis.ai Comparison - Capterra New Zealand 2026","description":"Compare SugarCRM vs servis.ai to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/20344/167757/sugarcrm/vs/freeagent-network","about":[{"@id":"https://www.capterra.co.nz/software/20344/sugarcrm#software"},{"@id":"https://www.capterra.co.nz/software/167757/freeagent-network#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/20344/167757/sugarcrm/vs/freeagent-network#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/compare/20344/167757/sugarcrm/vs/freeagent-network#webpage","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.capterra.co.nz/#website"}},{"name":"SugarCRM","description":"SugarCRM combines AI technology with advanced CRM capabilities to improve customer engagement, accelerate sales cycles and boost marketing impact. Renowned for its exceptional customizability, seamless integrations, and superior customer service, Sugar is ideally suited for B2B organisations ranging from 50 to 5,000 employees. Global firms like Sennheiser, Tetley, Agfa, and CBRE trust SugarCRM as their single source of truth to fuel their operational excellence and business growth. Learn more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/12b7007f-c5c8-453d-8757-36ffa27b9ea1.gif","url":"https://www.capterra.co.nz/software/20344/sugarcrm","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/20344/sugarcrm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":411,"ratingValue":3.8},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"servis.ai","description":"Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. \n\nWork smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/546318f1-1702-4a85-97d4-b9aa8ee8b037.png","url":"https://www.capterra.co.nz/software/167757/freeagent-network","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/167757/freeagent-network#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":71,"ratingValue":4.6},"offers":{"price":"150","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"SugarCRM vs servis.ai","position":3,"item":"https://www.capterra.co.nz/compare/20344/167757/sugarcrm/vs/freeagent-network","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/compare/20344/167757/sugarcrm/vs/freeagent-network#breadcrumblist"}]}
</script>