---
description: Compare Issuetrak vs LiveAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Issuetrak vs LiveAgent Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Issuetrak \<span\>vs\</span\> LiveAgent](https://www.capterra.co.nz/compare/16499/102188/issuetrak/vs/liveagent)

# Compare Issuetrak vs LiveAgent

Canonical: https://www.capterra.co.nz/compare/16499/102188/issuetrak/vs/liveagent

> Detailed comparison between Issuetrak and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Issuetrak | LiveAgent |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 205 | 1753 |
| **Starting Price** | US$876.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Issuetrak

Issuetrak is used by manufacturing support, service industries, financial institutions, property managers, healthcare, education, and government agencies.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### Issuetrak

- API
- Activity Tracking
- Analytics
- Configurable Workflow
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### LiveAgent

- API
- Activity Tracking
- Analytics
- Configurable Workflow
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Issuetrak Profile](https://www.capterra.co.nz/software/16499/issuetrak)
- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.co.nz/compare/16499/102188/issuetrak/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Issuetrak vs LiveAgent Comparison - Capterra New Zealand 2026","description":"Compare Issuetrak vs LiveAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/16499/102188/issuetrak/vs/liveagent","about":[{"@id":"https://www.capterra.co.nz/software/16499/issuetrak#software"},{"@id":"https://www.capterra.co.nz/software/102188/liveagent#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/16499/102188/issuetrak/vs/liveagent#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/16499/102188/issuetrak/vs/liveagent#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Issuetrak","description":"Issuetrak is an issue tracking and workflow software designed to streamline customer support operations. It tracks issues, ensures compliance, and enhances customer experiences with features like omnichannel ticket submission via app, email, or webforms. The centralized Issue Hub allows users to view, manage, and update tickets efficiently.\n\nThe platform includes automated issue assignment, customizable task flows for collaboration, a knowledge base for storing key information, and asset management for tracking hardware and software. Issuetrak offers flexible deployment options, including on-premises or cloud hosting, and provides implementation assistance, training, and ongoing support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/02137692-6f89-45d2-b56f-7244d4b0e3c0.png","url":"https://www.capterra.co.nz/software/16499/issuetrak","@id":"https://www.capterra.co.nz/software/16499/issuetrak#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":205},"offers":{"price":"876","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. \n\nGet started today with a free 1 month trial and discover why so many businesses use LiveAgent!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.nz/software/102188/liveagent","@id":"https://www.capterra.co.nz/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.nz/compare/16499/102188/issuetrak/vs/liveagent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Issuetrak vs LiveAgent","position":3,"item":"https://www.capterra.co.nz/compare/16499/102188/issuetrak/vs/liveagent","@type":"ListItem"}]}]}
</script>