---
description: Compare Prompt.io vs charles to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Prompt.io vs charles Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Prompt.io \<span\>vs\</span\> charles](https://www.capterra.co.nz/compare/164777/1012151/chatbox/vs/charles)

# Compare Prompt.io vs charles

Canonical: https://www.capterra.co.nz/compare/164777/1012151/chatbox/vs/charles

> Detailed comparison between Prompt.io and charles. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Prompt.io | charles |
| **Overall rating** | 4.0/5 | 4.4/5 |
| **Total Reviews** | 9 | 21 |
| **Starting Price** | US$1,000.00 | €349.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Prompt.io

Companies looking for scalable, conversational messaging platforms to improve and expand mobile customer engagement via SMS, social messaging channels without hiring more developers.

### charles

WhatsApp marketing platform enabling brands to complement existing marketing channels with the reach and richness of WhatsApp - driving revenue, retention and innovative customer experiences.

## Key features

### Prompt.io

- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Engagement Tracking
- Live Chat
- Mass Texting
- Message Personalisation
- Multi-Channel Communication
- Polls/Voting
- Real-Time Data
- Reminders
- Reporting/Analytics
- Scheduled Messaging
- Social Media Integration
- Support Ticket Management

### charles

- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Engagement Tracking
- Live Chat
- Mass Texting
- Message Personalisation
- Multi-Channel Communication
- Polls/Voting
- Real-Time Data
- Reminders
- Reporting/Analytics
- Scheduled Messaging
- Social Media Integration
- Support Ticket Management

## Links

- [View Prompt.io Profile](https://www.capterra.co.nz/software/164777/chatbox)
- [View charles Profile](https://www.capterra.co.nz/software/1012151/charles)
- [View Original Comparison](https://www.capterra.co.nz/compare/164777/1012151/chatbox/vs/charles)

-----

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