---
description: Compare Zendesk Suite vs VoIP.ms to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs VoIP.ms Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zendesk Suite \<span\>vs\</span\> VoIP.ms](https://www.capterra.co.nz/compare/164283/203084/zendesk/vs/voip-ms)

# Compare Zendesk Suite vs VoIP.ms

Canonical: https://www.capterra.co.nz/compare/164283/203084/zendesk/vs/voip-ms

> Detailed comparison between Zendesk Suite and VoIP.ms. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | VoIP.ms |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 4072 | 697 |
| **Starting Price** | US$39.00 | US$1.10 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### VoIP.ms

Any business looking to simplify their communications. Any reseller looking for a fully customizable interface and any residential looking for a good, affordable, and reliable home phone service.

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Caller ID
- Communication Management
- Computer Telephony Integration
- Live Chat
- Phone Key Input
- Predictive Dialer
- Real-Time Monitoring
- Reporting/Analytics
- VoIP Connection
- Voice Mail

### VoIP.ms

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Caller ID
- Communication Management
- Computer Telephony Integration
- Live Chat
- Phone Key Input
- Predictive Dialer
- Real-Time Monitoring
- Reporting/Analytics
- VoIP Connection
- Voice Mail

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View VoIP.ms Profile](https://www.capterra.co.nz/software/203084/voip-ms)
- [View Original Comparison](https://www.capterra.co.nz/compare/164283/203084/zendesk/vs/voip-ms)

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