---
description: Compare Zendesk Suite vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs HaloITSM Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zendesk Suite \<span\>vs\</span\> HaloITSM](https://www.capterra.co.nz/compare/164283/200140/zendesk/vs/haloitsm)

# Compare Zendesk Suite vs HaloITSM

Canonical: https://www.capterra.co.nz/compare/164283/200140/zendesk/vs/haloitsm

> Detailed comparison between Zendesk Suite and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | HaloITSM |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4072 | 43 |
| **Starting Price** | US$39.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View HaloITSM Profile](https://www.capterra.co.nz/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.nz/compare/164283/200140/zendesk/vs/haloitsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs HaloITSM Comparison - Capterra New Zealand 2026","description":"Compare Zendesk Suite vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/164283/200140/zendesk/vs/haloitsm","about":[{"@id":"https://www.capterra.co.nz/software/164283/zendesk#software"},{"@id":"https://www.capterra.co.nz/software/200140/haloitsm#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/164283/200140/zendesk/vs/haloitsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/compare/164283/200140/zendesk/vs/haloitsm#webpage","isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.nz/software/164283/zendesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/164283/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"HaloITSM","description":"HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.\n\nHaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ab853b12-6384-41bb-8e6b-3dbb71e07ead.png","url":"https://www.capterra.co.nz/software/200140/haloitsm","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/200140/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":43},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Zendesk Suite vs HaloITSM","position":3,"item":"https://www.capterra.co.nz/compare/164283/200140/zendesk/vs/haloitsm","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/compare/164283/200140/zendesk/vs/haloitsm#breadcrumblist"}]}
</script>