---
description: Compare Zendesk Suite vs Zendesk QA to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Zendesk QA Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zendesk Suite \<span\>vs\</span\> Zendesk QA](https://www.capterra.co.nz/compare/164283/180104/zendesk/vs/klaus)

# Compare Zendesk Suite vs Zendesk QA

Canonical: https://www.capterra.co.nz/compare/164283/180104/zendesk/vs/klaus

> Detailed comparison between Zendesk Suite and Zendesk QA. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Zendesk QA |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 4079 | 23 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Zendesk QA

For customer service teams looking to optimize their QA processes and keep up the quality of their support – all while scaling and handling an increasing volume of interactions across channels.

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Alerts/Escalation
- Asset Tracking
- Call Centre Management
- Call Recording
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Experience Management
- Customisable Templates
- Feedback Management
- Issue Scheduling
- Lead Management
- Multi-Channel Communication
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations
- Transfers/Routing

### Zendesk QA

- API
- Activity Dashboard
- Alerts/Escalation
- Call Centre Management
- Call Recording
- Collaboration Tools
- Customer Experience Management
- Feedback Management
- Multi-Channel Communication
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View Zendesk QA Profile](https://www.capterra.co.nz/software/180104/klaus)
- [View Original Comparison](https://www.capterra.co.nz/compare/164283/180104/zendesk/vs/klaus)

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