---
description: Compare Zendesk Suite vs ShiftLog to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs ShiftLog Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zendesk Suite \<span\>vs\</span\> ShiftLog](https://www.capterra.co.nz/compare/164283/1096846/zendesk/vs/ShiftLog)

# Compare Zendesk Suite vs ShiftLog

Canonical: https://www.capterra.co.nz/compare/164283/1096846/zendesk/vs/ShiftLog

> Detailed comparison between Zendesk Suite and ShiftLog. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | ShiftLog |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4081 | 0 |
| **Starting Price** | US$115.00 | US$499.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### ShiftLog

ShiftLog helps manufacturers improve shift handovers, issue tracking and operational continuity. Primary users include Team Leaders, Production Managers and Operations Managers.

## Key features

### Zendesk Suite

- Activity Dashboard
- Activity Tracking
- Asset Tracking
- Commenting/Notes
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Reports
- Customisable Templates
- Dashboard
- Data Import/Export
- Issue Scheduling
- Lead Management
- Mobile Access
- Real-Time Data
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Task Management
- Ticket Management
- Transfers/Routing

### ShiftLog

- Activity Dashboard
- Activity Tracking
- Commenting/Notes
- Customisable Reports
- Dashboard
- Data Import/Export
- Mobile Access
- Real-Time Data
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Task Management
- Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View ShiftLog Profile](https://www.capterra.co.nz/software/1096846/ShiftLog)
- [View Original Comparison](https://www.capterra.co.nz/compare/164283/1096846/zendesk/vs/ShiftLog)

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