---
description: Compare Zendesk Suite vs Unthread to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Unthread Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zendesk Suite \<span\>vs\</span\> Unthread](https://www.capterra.co.nz/compare/164283/1070214/zendesk/vs/Unthread)

# Compare Zendesk Suite vs Unthread

Canonical: https://www.capterra.co.nz/compare/164283/1070214/zendesk/vs/Unthread

> Detailed comparison between Zendesk Suite and Unthread. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Unthread |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4072 | 3 |
| **Starting Price** | US$39.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Unthread

• IT&#10;• HR&#10;• Customer support \&amp; Customer success&#10;• RevOps

## Key features

### Zendesk Suite

- Asset Tracking
- Automated Routing
- Automatic Call Distribution
- CRM
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- For Startups
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Live Chat
- Real-Time Data
- Recording
- Support Ticket Management
- Transfers/Routing
- Web-based Deployment

### Unthread

- Automated Routing
- CRM
- Knowledge Base Management
- Live Chat
- Support Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View Unthread Profile](https://www.capterra.co.nz/software/1070214/Unthread)
- [View Original Comparison](https://www.capterra.co.nz/compare/164283/1070214/zendesk/vs/Unthread)

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