---
description: Compare Zendesk Suite vs Centribal to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Centribal Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zendesk Suite \<span\>vs\</span\> Centribal](https://www.capterra.co.nz/compare/164283/1032932/zendesk/vs/centribal)

# Compare Zendesk Suite vs Centribal

Canonical: https://www.capterra.co.nz/compare/164283/1032932/zendesk/vs/centribal

> Detailed comparison between Zendesk Suite and Centribal. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Centribal |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4076 | 4 |
| **Starting Price** | US$39.00 | US$140.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Centribal

Their plans adapt to all the needs of different types of companies. Some of their success stories mention that the implementation of the chatbot with Centribal allows them to reflect 20-30% of queries

## Key features

### Zendesk Suite

- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Customer Support
- Customisable Branding
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Centribal

- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Customer Support
- Customisable Branding
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View Centribal Profile](https://www.capterra.co.nz/software/1032932/centribal)
- [View Original Comparison](https://www.capterra.co.nz/compare/164283/1032932/zendesk/vs/centribal)

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