---
description: Compare Klaviyo vs Twilio to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Klaviyo vs Twilio Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Email Marketing Software](/directory/30013/email-marketing/software) > [Klaviyo \<span\>vs\</span\> Twilio](https://www.capterra.co.nz/compare/156699/180158/klaviyo/vs/twilio-communications-platform)

# Compare Klaviyo vs Twilio

Canonical: https://www.capterra.co.nz/compare/156699/180158/klaviyo/vs/twilio-communications-platform

> Detailed comparison between Klaviyo and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Klaviyo | Twilio |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 524 | 501 |
| **Starting Price** | US$20.00 | US$0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Klaviyo

Klaviyo serves B2C businesses of all sizes with 400+ native integrations, including Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, Square Online, Mindbody, and more.

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries.

## Key features

### Klaviyo

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- CRM
- Campaign Management
- Contact Management
- Live Chat
- Mass Texting
- Message Personalisation
- Mobile Coupons
- Multi-Channel Communication
- ROI Tracking
- Reporting & Statistics
- Reporting/Analytics
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Shortcodes
- Third-Party Integrations

### Twilio

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- CRM
- Campaign Management
- Contact Management
- Live Chat
- Mass Texting
- Message Personalisation
- Mobile Coupons
- Multi-Channel Communication
- ROI Tracking
- Reporting & Statistics
- Reporting/Analytics
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Shortcodes
- Third-Party Integrations

## Links

- [View Klaviyo Profile](https://www.capterra.co.nz/software/156699/klaviyo)
- [View Twilio Profile](https://www.capterra.co.nz/software/180158/twilio-communications-platform)
- [View Original Comparison](https://www.capterra.co.nz/compare/156699/180158/klaviyo/vs/twilio-communications-platform)

-----

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