---
description: Compare RingCX vs Servetel to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: RingCX vs Servetel Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [RingCX \<span\>vs\</span\> Servetel](https://www.capterra.co.nz/compare/154951/198854/ringcentral-contact-center/vs/servetel)

# Compare RingCX vs Servetel

Canonical: https://www.capterra.co.nz/compare/154951/198854/ringcentral-contact-center/vs/servetel

> Detailed comparison between RingCX and Servetel. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | RingCX | Servetel |
| **Overall rating** | 4.2/5 | 3.4/5 |
| **Total Reviews** | 253 | 5 |
| **Starting Price** | US$65.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### RingCX

RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features.

### Servetel

Enterprises, SMEs and startups.

## Key features

### RingCX

- API
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tracking
- Chat/Messaging
- Employee Scheduling
- Inbound Call Centre
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Performance Metrics
- Phone Key Input
- Queue Management
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management

### Servetel

- API
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tracking
- Chat/Messaging
- Employee Scheduling
- Inbound Call Centre
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Performance Metrics
- Phone Key Input
- Queue Management
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management

## Links

- [View RingCX Profile](https://www.capterra.co.nz/software/154951/ringcentral-contact-center)
- [View Servetel Profile](https://www.capterra.co.nz/software/198854/servetel)
- [View Original Comparison](https://www.capterra.co.nz/compare/154951/198854/ringcentral-contact-center/vs/servetel)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"RingCX vs Servetel Comparison - Capterra New Zealand 2026","description":"Compare RingCX vs Servetel to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/154951/198854/ringcentral-contact-center/vs/servetel","about":[{"@id":"https://www.capterra.co.nz/software/154951/ringcentral-contact-center#software"},{"@id":"https://www.capterra.co.nz/software/198854/servetel#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/154951/198854/ringcentral-contact-center/vs/servetel#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/compare/154951/198854/ringcentral-contact-center/vs/servetel#webpage","isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"RingCX","description":"RingCX is AI-powered contact center software that enhances customer service, streamlines operations, and supports agents. This cloud-based solution features sentiment analysis, skills-based routing, and advanced outbound dialing capabilities for efficient, personalized interactions.  Omnichannel routing matches customer queries with appropriate agents for faster resolutions, while workforce management tools including quality assurance and call monitoring help improve agent performance. The platform provides comprehensive analytics for informed decision-making and integrates seamlessly with CRM systems, allowing agents to access customer data and switch communication channels without disrupting service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4dc91797-2158-4341-ab04-5918da3d49f0.jpeg","url":"https://www.capterra.co.nz/software/154951/ringcentral-contact-center","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/154951/ringcentral-contact-center#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":253},"offers":{"price":"65","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Servetel","description":"Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including:\n\n-Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. \n-Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. \n-API Connect: A unique communication API suite to assist communication needs for mobile and web applications. \n-Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. \n\nThese products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/030a8596-d49e-4122-af03-420372fefbe0.png","url":"https://www.capterra.co.nz/software/198854/servetel","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/198854/servetel#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.4,"bestRating":5,"ratingCount":5},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/32607/call-center-workforce-management/software","@type":"ListItem"},{"name":"RingCX vs Servetel","position":3,"item":"https://www.capterra.co.nz/compare/154951/198854/ringcentral-contact-center/vs/servetel","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/compare/154951/198854/ringcentral-contact-center/vs/servetel#breadcrumblist"}]}
</script>