---
description: Compare Fullstory vs Glassbox to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Fullstory vs Glassbox Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Fullstory \<span\>vs\</span\> Glassbox](https://www.capterra.co.nz/compare/153721/157868/fullstory/vs/glassbox)

# Compare Fullstory vs Glassbox

Canonical: https://www.capterra.co.nz/compare/153721/157868/fullstory/vs/glassbox

> Detailed comparison between Fullstory and Glassbox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Fullstory | Glassbox |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 67 | 54 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Fullstory

Fullstory’s portfolio now offers behavioral data and AI agents for your customers, teams, and anywhere in your ecosystem.

### Glassbox

Designed for banking, wealth, investment, insurance, travel, leisure, telecommunications and retail industries, it is big data analysis platform that helps understand digital experiences of customers.

## Key features

### Fullstory

- API
- Activity Tracking
- Application Management
- Chat/Messaging
- Conversion Rate Optimisation
- Customer Activity Tracking
- Dashboard
- Data Analysis Tools
- Dynamic Content
- Element Analytics
- Engagement Tracking
- Event Logs
- For Websites
- Multi-Location Monitoring
- Performance Management
- Performance Metrics
- Real-Time Reporting
- Single Sign On
- Transaction Monitoring
- Visitor Tracking

### Glassbox

- API
- Activity Tracking
- Application Management
- Chat/Messaging
- Conversion Rate Optimisation
- Customer Activity Tracking
- Dashboard
- Data Analysis Tools
- Dynamic Content
- Element Analytics
- Engagement Tracking
- Event Logs
- For Websites
- Multi-Location Monitoring
- Performance Management
- Performance Metrics
- Real-Time Reporting
- Single Sign On
- Transaction Monitoring
- Visitor Tracking

## Links

- [View Fullstory Profile](https://www.capterra.co.nz/software/153721/fullstory)
- [View Glassbox Profile](https://www.capterra.co.nz/software/157868/glassbox)
- [View Original Comparison](https://www.capterra.co.nz/compare/153721/157868/fullstory/vs/glassbox)

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