---
description: Compare Pendo vs Fullstory to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pendo vs Fullstory Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Pendo \<span\>vs\</span\> Fullstory](https://www.capterra.co.nz/compare/151951/153721/pendo-platform/vs/fullstory)

# Compare Pendo vs Fullstory

Canonical: https://www.capterra.co.nz/compare/151951/153721/pendo-platform/vs/fullstory

> Detailed comparison between Pendo and Fullstory. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Pendo | Fullstory |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 238 | 67 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Pendo

Pendo is used by product managers, sales teams, IT departments, marketing professionals, customer success teams, and global enterprises.

### Fullstory

Fullstory’s portfolio now offers behavioral data and AI agents for your customers, teams, and anywhere in your ecosystem.

## Key features

### Pendo

- A/B Testing
- API
- Activity Tracking
- Chat/Messaging
- Conversion Rate Optimisation
- Customisable Templates
- Dashboard
- Engagement Tracking
- For Websites
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Single Sign On
- Site Search Tracking
- Visitor Tracking

### Fullstory

- A/B Testing
- API
- Activity Tracking
- Chat/Messaging
- Conversion Rate Optimisation
- Customisable Templates
- Dashboard
- Engagement Tracking
- For Websites
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Single Sign On
- Site Search Tracking
- Visitor Tracking

## Links

- [View Pendo Profile](https://www.capterra.co.nz/software/151951/pendo-platform)
- [View Fullstory Profile](https://www.capterra.co.nz/software/153721/fullstory)
- [View Original Comparison](https://www.capterra.co.nz/compare/151951/153721/pendo-platform/vs/fullstory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Pendo vs Fullstory Comparison - Capterra New Zealand 2026","description":"Compare Pendo vs Fullstory to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/151951/153721/pendo-platform/vs/fullstory","about":[{"@id":"https://www.capterra.co.nz/software/151951/pendo-platform#software"},{"@id":"https://www.capterra.co.nz/software/153721/fullstory#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/151951/153721/pendo-platform/vs/fullstory#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/151951/153721/pendo-platform/vs/fullstory#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Pendo","description":"Pendo is a software experience management platform that helps organizations optimize software performance and user engagement. The platform provides analytics to track user behavior, feature usage, and sentiment through in-app NPS surveys. Pendo offers visual session replay capabilities for troubleshooting issues and understanding user journeys. \n\nThe no-code guide builder allows for creating in-app walkthroughs and tooltips without engineering resources. With the Orchestrate module, teams can automate personalized guidance based on user actions. Pendo includes AI-powered features that identify optimization opportunities and suggest improvements. The platform integrates feedback collection, analysis, and validation tools to inform product decisions. Pendo combines quantitative and qualitative data to help teams make informed decisions about software development and enhancement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a0a65fc4-1459-416c-80b5-bb57ef8a54bb.png","url":"https://www.capterra.co.nz/software/151951/pendo-platform","@id":"https://www.capterra.co.nz/software/151951/pendo-platform#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":238},"operatingSystem":"Cloud"},{"name":"Fullstory","description":"Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can make every interaction more human. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates.\n\nFrom proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data and agentic AI provide deeper and more immediately actionable insights beyond conventional web and product analytics. \n\nFullstory automatically collects, structures, and enriches behavioral data from digital activities like what users play and pause, what they copy and paste, where they zoom in &amp; out, what apps are in use, and translates those behaviors into actions, insights, and recommendations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fd78fd33-a403-4769-92be-6ac93355b3af.png","url":"https://www.capterra.co.nz/software/153721/fullstory","@id":"https://www.capterra.co.nz/software/153721/fullstory#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":67},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.nz/compare/151951/153721/pendo-platform/vs/fullstory#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"Pendo vs Fullstory","position":3,"item":"https://www.capterra.co.nz/compare/151951/153721/pendo-platform/vs/fullstory","@type":"ListItem"}]}]}
</script>
