---
description: Compare Crisp vs Centribal to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Crisp vs Centribal Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Crisp \<span\>vs\</span\> Centribal](https://www.capterra.co.nz/compare/151292/1032932/crisp/vs/centribal)

# Compare Crisp vs Centribal

Canonical: https://www.capterra.co.nz/compare/151292/1032932/crisp/vs/centribal

> Detailed comparison between Crisp and Centribal. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Crisp | Centribal |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 147 | 4 |
| **Starting Price** | US$45.00 | US$140.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Crisp

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

### Centribal

Their plans adapt to all the needs of different types of companies. Some of their success stories mention that the implementation of the chatbot with Centribal allows them to reflect 20-30% of queries

## Key features

### Crisp

- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Customer Support
- Customisable Branding
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Centribal

- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Customer Support
- Customisable Branding
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View Crisp Profile](https://www.capterra.co.nz/software/151292/crisp)
- [View Centribal Profile](https://www.capterra.co.nz/software/1032932/centribal)
- [View Original Comparison](https://www.capterra.co.nz/compare/151292/1032932/crisp/vs/centribal)

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