---
description: Compare Drift vs Crisp to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Drift vs Crisp Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Drift \<span\>vs\</span\> Crisp](https://www.capterra.co.nz/compare/150371/151292/drift/vs/crisp)

# Compare Drift vs Crisp

Canonical: https://www.capterra.co.nz/compare/150371/151292/drift/vs/crisp

> Detailed comparison between Drift and Crisp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Drift | Crisp |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 199 | 147 |
| **Starting Price** | - | US$45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Drift

Businesses that want to translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, and a modernized B2B website experience.

### Crisp

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

## Key features

### Drift

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Email Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-time Conversations
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat

### Crisp

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Email Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-time Conversations
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat

## Links

- [View Drift Profile](https://www.capterra.co.nz/software/150371/drift)
- [View Crisp Profile](https://www.capterra.co.nz/software/151292/crisp)
- [View Original Comparison](https://www.capterra.co.nz/compare/150371/151292/drift/vs/crisp)

-----

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