---
description: Compare Shelf vs ProProfs Knowledge Base to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Shelf vs ProProfs Knowledge Base Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Shelf \<span\>vs\</span\> ProProfs Knowledge Base](https://www.capterra.co.nz/compare/146524/200137/shelf/vs/proprofs-knowledge-base)

# Compare Shelf vs ProProfs Knowledge Base

Canonical: https://www.capterra.co.nz/compare/146524/200137/shelf/vs/proprofs-knowledge-base

> Detailed comparison between Shelf and ProProfs Knowledge Base. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Shelf | ProProfs Knowledge Base |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 106 | 28 |
| **Starting Price** | US$10.00 | US$79.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Shelf

Enterprise AI users, knowledge management professionals, contact centers, and companies utilizing GenAI solutions.

### ProProfs Knowledge Base

ProProfs Knowledge Base software is designed for small-sized businesses, as well as large enterprises, operating across a spectrum of industries.

## Key features

### Shelf

- API
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Capture
- Document Management
- Engagement Tracking
- Full Text Search
- Live Chat
- Pre-built Templates
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Web Notifications
- Website Integration
- Wiki

### ProProfs Knowledge Base

- API
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Capture
- Document Management
- Engagement Tracking
- Full Text Search
- Live Chat
- Pre-built Templates
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Web Notifications
- Website Integration
- Wiki

## Links

- [View Shelf Profile](https://www.capterra.co.nz/software/146524/shelf)
- [View ProProfs Knowledge Base Profile](https://www.capterra.co.nz/software/200137/proprofs-knowledge-base)
- [View Original Comparison](https://www.capterra.co.nz/compare/146524/200137/shelf/vs/proprofs-knowledge-base)

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