---
description: Compare BOSSDesk vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BOSSDesk vs HaloITSM Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BOSSDesk \<span\>vs\</span\> HaloITSM](https://www.capterra.co.nz/compare/144825/200140/boss-solutions/vs/haloitsm)

# Compare BOSSDesk vs HaloITSM

Canonical: https://www.capterra.co.nz/compare/144825/200140/boss-solutions/vs/haloitsm

> Detailed comparison between BOSSDesk and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BOSSDesk | HaloITSM |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 139 | 43 |
| **Starting Price** | US$29.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### BOSSDesk

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### BOSSDesk

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Templates
- Email Management
- Help Desk Management
- IT Asset Tracking
- License Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Request Assignment
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Templates
- Email Management
- Help Desk Management
- IT Asset Tracking
- License Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Request Assignment
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View BOSSDesk Profile](https://www.capterra.co.nz/software/144825/boss-solutions)
- [View HaloITSM Profile](https://www.capterra.co.nz/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.nz/compare/144825/200140/boss-solutions/vs/haloitsm)

-----

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