Aircall vs Dialpad Call Center Platform

Best for

Who Uses This Software?

SMBs using the phone to conduct business (sales or support) on a daily basis
Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.
Pricing

Starting Price

US$30.00/month
US$75.00/month

Free Trial

  • Yes
  • No

Free Version

  • No
  • No

Details

Essentials: $30/user/mo. Professional: $50/user/mo. Custom: upon request
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Access Controls/Permissions
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Inbound Call Centre
  • Instant Retrieval
  • Manual Dialer
  • Outbound Call Centre
  • Queue Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Inbound Call Centre
  • Instant Retrieval
  • Manual Dialer
  • Outbound Call Centre
  • Queue Management
  • Reporting/Analytics
Ratings

Overall

4.2/5
4.2/5

Ease of Use

4.4/5
4.5/5

Customer Service

4.3/5
4.2/5

Features & Functionality

3.9/5
4.2/5

Value for Money

4/5
4.3/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Documentation
  • In Person
  • Live Online