---
description: Compare Tidio vs Chatr to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tidio vs Chatr Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Tidio \<span\>vs\</span\> Chatr](https://www.capterra.co.nz/compare/144040/168415/tidio-chat/vs/chatr)

# Compare Tidio vs Chatr

Canonical: https://www.capterra.co.nz/compare/144040/168415/tidio-chat/vs/chatr

> Detailed comparison between Tidio and Chatr. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Tidio | Chatr |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 590 | 0 |
| **Starting Price** | US$0.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### Chatr

Anyone\!

## Key features

### Tidio

- AI/Machine Learning
- Autoresponders
- Canned Responses
- Chatbot
- Customer Complaint Tracking
- Customisable Branding
- File Sharing
- Geotargeting
- Intent Recognition
- Live Chat
- Natural Language Processing
- Offline Form
- Pre-Configured Bot
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Sales Activity Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Chatr

- AI/Machine Learning
- Autoresponders
- Canned Responses
- Chatbot
- Customisable Branding
- File Sharing
- Geotargeting
- Intent Recognition
- Live Chat
- Natural Language Processing
- Offline Form
- Pre-Configured Bot
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Tidio Profile](https://www.capterra.co.nz/software/144040/tidio-chat)
- [View Chatr Profile](https://www.capterra.co.nz/software/168415/chatr)
- [View Original Comparison](https://www.capterra.co.nz/compare/144040/168415/tidio-chat/vs/chatr)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Tidio vs Chatr Comparison - Capterra New Zealand 2026","description":"Compare Tidio vs Chatr to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/144040/168415/tidio-chat/vs/chatr","about":[{"@id":"https://www.capterra.co.nz/software/144040/tidio-chat#software"},{"@id":"https://www.capterra.co.nz/software/168415/chatr#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/144040/168415/tidio-chat/vs/chatr#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/compare/144040/168415/tidio-chat/vs/chatr#webpage","isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Tidio","description":"Tidio is a customer support software suite that combines live chat, help desk, chatbot automation, and conversational AI agents. It’s trusted by over 300,000 businesses across ecommerce, tech, and service industries to improve response times, unify communication, and drive growth.\n\nWith Tidio, your support team can chat with customers in real time, automate routine questions using rule-based chatbots called Flows, and manage all conversations—whether they come from email, Messenger, Instagram, or WhatsApp—from a single, streamlined dashboard.\n\nAt the heart of Tidio is Lyro, a smart conversational AI agent capable of resolving up to 64% of everyday customer queries automatically. Lyro pulls from your existing support content to deliver reliable, brand-aligned answers—without guessing or going off-script.\n\nTidio helps teams provide great support at scale, without burning out your agents. It cuts response times, reduces missed messages, and lets your team focus on high-value tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/055c92dd-b934-43d4-b32c-39ab74ff2af0.jpeg","url":"https://www.capterra.co.nz/software/144040/tidio-chat","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/144040/tidio-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":590},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Chatr","description":"With ChatrHub...\n\nAutomatically chat and text with customers.\nUse pre-designed or custom conversation workflows.\nGet started with an easy-to-install chat widget - and add it anywhere you want!\nTransfer conversations from the AI chatbot to a live agent.\nMeasure conversion and resolution rates, and use data to make improvements.\nMaintain a central repository of conversations for future reference.","url":"https://www.capterra.co.nz/software/168415/chatr","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/168415/chatr#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"Tidio vs Chatr","position":3,"item":"https://www.capterra.co.nz/compare/144040/168415/tidio-chat/vs/chatr","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/compare/144040/168415/tidio-chat/vs/chatr#breadcrumblist"}]}
</script>