---
description: Compare Tidio vs Zendesk Sunshine to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tidio vs Zendesk Sunshine Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Tidio \<span\>vs\</span\> Zendesk Sunshine](https://www.capterra.co.nz/compare/144040/1024611/tidio-chat/vs/zendesk-sunshine)

# Compare Tidio vs Zendesk Sunshine

Canonical: https://www.capterra.co.nz/compare/144040/1024611/tidio-chat/vs/zendesk-sunshine

> Detailed comparison between Tidio and Zendesk Sunshine. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tidio | Zendesk Sunshine |
| **Overall rating** | 4.7/5 | 3.0/5 |
| **Total Reviews** | 590 | 2 |
| **Starting Price** | US$0.00 | US$495.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### Zendesk Sunshine

\-

## Key features

### Tidio

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Live Chat
- Machine Learning
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

### Zendesk Sunshine

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Live Chat
- Machine Learning
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View Tidio Profile](https://www.capterra.co.nz/software/144040/tidio-chat)
- [View Zendesk Sunshine Profile](https://www.capterra.co.nz/software/1024611/zendesk-sunshine)
- [View Original Comparison](https://www.capterra.co.nz/compare/144040/1024611/tidio-chat/vs/zendesk-sunshine)

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