---
description: Compare Hiver vs Zoho Desk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hiver vs Zoho Desk Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Hiver \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.nz/compare/142975/169505/hiver/vs/zoho-desk)

# Compare Hiver vs Zoho Desk

Canonical: https://www.capterra.co.nz/compare/142975/169505/hiver/vs/zoho-desk

> Detailed comparison between Hiver and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Zoho Desk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 146 | 2211 |
| **Starting Price** | US$55.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Hiver

- Activity Tracking
- Analytics
- Chat/Messaging
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Zoho Desk

- Activity Tracking
- Analytics
- Chat/Messaging
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Hiver Profile](https://www.capterra.co.nz/software/142975/hiver)
- [View Zoho Desk Profile](https://www.capterra.co.nz/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.nz/compare/142975/169505/hiver/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hiver vs Zoho Desk Comparison - Capterra New Zealand 2026","description":"Compare Hiver vs Zoho Desk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/142975/169505/hiver/vs/zoho-desk","about":[{"@id":"https://www.capterra.co.nz/software/142975/hiver#software"},{"@id":"https://www.capterra.co.nz/software/169505/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/142975/169505/hiver/vs/zoho-desk#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/142975/169505/hiver/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Hiver","description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. \n\nIt’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle.\nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. \nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/031fcc69-7c77-4dbb-b136-017eb365ba6e.png","url":"https://www.capterra.co.nz/software/142975/hiver","@id":"https://www.capterra.co.nz/software/142975/hiver#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":146},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Zoho Desk","description":"Zoho Desk is a customer service software that streamlines support operations across multiple channels. The platform integrates email, phone, live chat, and social media communications while offering an AI-powered self-service portal for independent issue resolution. Its intuitive interface includes automation capabilities for workflow management and service level agreements to ensure timely responses. The software provides built-in analytics to track performance metrics and monitor customer sentiment, helping teams improve service quality. Zoho Desk connects with other Zoho applications to create a comprehensive view of customer interactions. Supporting more than 40 languages, the platform can be customized to fit specific business requirements. The mobile applications for Android and iOS allow support teams to manage tickets and monitor service health while away from their desks. Zoho Desk implements data protection compliance with regulations including GDPR, HIPAA, and CCPA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.capterra.co.nz/software/169505/zoho-desk","@id":"https://www.capterra.co.nz/software/169505/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.nz/compare/142975/169505/hiver/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Unified Communications Software","position":2,"item":"/directory/31035/unified-communications/software","@type":"ListItem"},{"name":"Hiver vs Zoho Desk","position":3,"item":"https://www.capterra.co.nz/compare/142975/169505/hiver/vs/zoho-desk","@type":"ListItem"}]}]}
</script>