---
description: Compare Hiver vs Google Workspace to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hiver vs Google Workspace Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Hiver \<span\>vs\</span\> Google Workspace](https://www.capterra.co.nz/compare/142975/168389/hiver/vs/google-workspace)

# Compare Hiver vs Google Workspace

Canonical: https://www.capterra.co.nz/compare/142975/168389/hiver/vs/google-workspace

> Detailed comparison between Hiver and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Google Workspace |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 146 | 17483 |
| **Starting Price** | US$55.00 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Google Workspace

Google Workspace is used by startups, healthcare, retailers, manufacturers, government agencies, professional services, tech companies, sales, marketing, and HR teams.

## Key features

### Hiver

- Activity Tracking
- Chat/Messaging
- Customisable Templates
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Process/Workflow Automation
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Shared Inboxes
- Surveys & Feedback

### Google Workspace

- Activity Tracking
- Chat/Messaging
- Customisable Templates
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Process/Workflow Automation
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Shared Inboxes
- Surveys & Feedback

## Links

- [View Hiver Profile](https://www.capterra.co.nz/software/142975/hiver)
- [View Google Workspace Profile](https://www.capterra.co.nz/software/168389/google-workspace)
- [View Original Comparison](https://www.capterra.co.nz/compare/142975/168389/hiver/vs/google-workspace)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hiver vs Google Workspace Comparison - Capterra New Zealand 2026","description":"Compare Hiver vs Google Workspace to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/142975/168389/hiver/vs/google-workspace","about":[{"@id":"https://www.capterra.co.nz/software/142975/hiver#software"},{"@id":"https://www.capterra.co.nz/software/168389/google-workspace#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/142975/168389/hiver/vs/google-workspace#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/compare/142975/168389/hiver/vs/google-workspace#webpage","isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Hiver","description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. \n\nIt’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle.\nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. \nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/031fcc69-7c77-4dbb-b136-017eb365ba6e.png","url":"https://www.capterra.co.nz/software/142975/hiver","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/142975/hiver#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":146},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Google Workspace","description":"Google Workspace is a cloud-based productivity suite combining communication and collaboration tools for businesses. Gmail offers professional email with custom domains, while Google Drive provides secure storage and real-time document collaboration. Google Meet supports video conferencing with noise cancellation and transcription, and Google Chat enables team messaging.\n\nThe suite includes AI-powered tools like Gemini for content creation and data analysis, and NotebookLM for research assistance. Other apps include Calendar for scheduling, Docs with eSignature, Sheets for spreadsheets, Slides for presentations, Forms for surveys, and Sites for team pages. Google Workspace ensures enterprise-grade security with features like sensitive data classification and advanced endpoint management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/96224bd8-bc60-42a1-ad39-562acb9794dd.png","url":"https://www.capterra.co.nz/software/168389/google-workspace","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/168389/google-workspace#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":17483},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Hiver vs Google Workspace","position":3,"item":"https://www.capterra.co.nz/compare/142975/168389/hiver/vs/google-workspace","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/compare/142975/168389/hiver/vs/google-workspace#breadcrumblist"}]}
</script>