---
description: Compare Hiver vs Unthread to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hiver vs Unthread Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Hiver \<span\>vs\</span\> Unthread](https://www.capterra.co.nz/compare/142975/1070214/hiver/vs/Unthread)

# Compare Hiver vs Unthread

Canonical: https://www.capterra.co.nz/compare/142975/1070214/hiver/vs/Unthread

> Detailed comparison between Hiver and Unthread. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Unthread |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 146 | 3 |
| **Starting Price** | US$55.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Unthread

• IT&#10;• HR&#10;• Customer support \&amp; Customer success&#10;• RevOps

## Key features

### Hiver

- Analytics
- Automated Routing
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Monitoring
- Help Desk Management
- Knowledge Base Management
- Live Chat
- Monitoring
- Multi-User Collaboration
- Project Management
- Real Time Editing
- Reminders
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Unthread

- Automated Routing
- Customer Communication
- Knowledge Base Management
- Live Chat
- Support Ticket Management

## Links

- [View Hiver Profile](https://www.capterra.co.nz/software/142975/hiver)
- [View Unthread Profile](https://www.capterra.co.nz/software/1070214/Unthread)
- [View Original Comparison](https://www.capterra.co.nz/compare/142975/1070214/hiver/vs/Unthread)

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